T&Cs | ATT Interiors

Interior Design Terms And Conditions

General

These interior design terms and conditions apply to our interior design service (“Interior Design Service”).

Design Deposit

In order to secure the project with the Interior Design Service and get assigned to a designer, we require a design deposit after the initial consultation. Our design deposit is £450 per room redeemable against a minimum spend of £10,000 made by yourself with your dedicated interior designer (“Design Deposit”). This cannot be referenced with any other order, person or business.

We can only proceed to the design stages after the design deposit payment has been settled.

We accept bank transfers only at this stage.

We will charge an additional design deposit when adding areas to an existing project.

Design Deposits can only be refunded once installation of all goods has been completed and any returns have been processed leaving the total order value to exceed £5000 per room.

Site Visits

Depending on location, our designers can attend your property to carry out a full site visit and take measurements. All projects within a 2-hour travel time of Wandsworth, London are free of charge.

Projects under two rooms outside this radius may require an additional charge of between £100-200 (depending on location) to cover travel costs. This will be added to the Design Deposit and will also be redeemable against a minimum spend of £5000.

International projects may require additional site visit charges redeemable against a spend of over £20,000.

Virtual Consultations

Virtual consultations, design presentation and meetings will be held via Microsoft Teams, Zoom or FaceTime. Your designer will book a time in with you via a diary invite sent to your preferred email address provided by you.

You will be expected to supply photographs, measurements of the space and rooms and a floor plan if obtainable.

We may ask for you permission to record the meeting for training purposes only.

Design Proposal

Design proposals will take between 10-14 days to prepare depending on the size of the project.

We prefer to present our proposal to you in person or virtually before sending you a copy of the proposal.

Our service includes 2 rounds of amendments per project. Any further amendments may require an additional fee.

Payment

Your payment will be processed immediately upon ordering.

We ask that all orders are to be placed through your allocated designer to ensure your deposit is refunded.

Lead-Times and Delivery

Lead-times of products can vary; your designer will be able to provide this information before payment is taken. Most of our recommended products are in-stock items that can be delivered within 10 working days.

We will aim to manage your deliveries so that you receive the majority of your order in one go followed by some smaller deliveries if necessary, but this cannot be guaranteed.

The installation service will include the following services: sending one of the design team members on site to meet the delivery van, unpacking, placing the items into position and dressing the property according to the designs produced for orders over £10,000. We also ensure that all packaging is taken away.

We do not hang mirrors or picture frames, but if requested by you in writing, we can arrange this service at an additional cost.

Returns

We encourage you to be sure certain of the finalised design before ordering items through us. We will offer to show you as much information as possible about the products before finalising the design and taking payment. Once you have paid for your order, we are unable to cancel the order. Items can only be returned if they are faulty. Your refund may take up to 10 working days to process from receipt at our warehouse and will be made to the original payment method. Please note that if you live overseas, returns must be organised at your own expense.

Window Treatments

Our window treatments are outsourced by ATT Interiors Ltd to our trusted window treatment manufacturers. These treatments are a made to measure item made specifically to your order specifications. Once you have paid for your order, we are unable to cancel the order. We do this as the items we make or source for you are unlikely to be re-saleable to others. We are unable to refund the amount paid for these made to measure items unless they are faulty, in which case this will be processed within 30 days.

Our measure and/or fitting service will depend on the size of your project, budget and location.

Our costs for attending to carry out our measure and/or fitting services are: £475 a day or £250 for half a day, excluding overtime, petrol, parking, and/or congestion charges which will attract addition costs.

Our services cover locations within a 2-hour drive from where the fitters are based in London. We may be able to arrange measuring and fitting via local fitters in areas where it may not be financially viable for our fitters to visit, but this cannot be guaranteed.

We will provide you with a free of charge estimated quote based on measurements we have either taken whilst visiting your property or measurements which you have supplied yourself (guidelines will be provided). If you accept our quotation, we shall arrange a full site measure carried out by either us or our contractors.